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FAQ

General Questions

Due to the changing landscape that we’re planning in, we have set out dedicated engagement dates. As the organisers of Plett Rage, we have set some lines in the sand, which will allow us to determine if Plett Rage will occur. We take your safety very seriously. The cancelling of 2020 was very difficult for all, but we know it was the morally correct thing to do even before the COVID legislation was officially made.

No one could have predicted the 2nd wave; we know so much more now than we did then. Thus we are setting a realistic framework that we believe will allow us and all of you to plan and develop the road map for what we believe that if specific achievements are met, we will be able to host Plett Rage 2021.

We are working closely with officials and learning from our international counterparts. We strongly advise all patrons to be vaccinated, but negative PCR tests will also be accepted upon entry if deemed fit by the government; what affects one person affects all. 

This is a collaborative effort that all of us involved, you as an attendee included, will need to respect the rules and keep within the ecosystem that we will build and provide to all of you, which will allow the magic of your Rage to take place.

The 2021 Plett Rage Event Calendar:

The 2021 Timeline:

  • 1 Aug ‘21: Pre-Registration Launch
  • 1 Sept ‘21: Sales Open
  • 17 Oct ‘21: New Date Announcement
  • 24 Oct ‘21: Sales Reopen & Artist Announcements
  • 31 Oct ‘21: Weekend 2 Full Refunds Close
  • 1 Nov ‘21: Relevant Party Meeting (Local Government, Events Council, Plett Tourism, etc.)
  • 3 Nov ‘21: Decision Day aka Plett Rage D-Day (Event Confirmation or Refunds)
  • 3 Nov ‘21: Alumni Weekender Meeting
  • 7 Nov ‘21: Alumni Weekender Status Release
  • 3 Dec ‘21: Plett Rage 2021 (Updated 5-Day Experience)

Ticket holders will be guaranteed full refunds until one month before the first day kicks off for the festival, excluding booking fees.

Due to the limitations and wanting to ensure a world-class Plett Rage experience, numbers will be limited per weekend.

We will be adhering to all governmental restrictions. Your safety is our number one concern!

Our newly launched General Passport is Priced at R2’450.00 & VIP Passport is priced at R3’250.00. 

Please note that we will not be releasing more VIP Passports, only if those who have purchased a Passport for Weekend 1 or 2 decide to downgrade their Passport to a General Passport will we release more VIP Passports. 

Tickets will be sold on a first-come, first-served basis, and preference will be given to those who have Pre-Registered.

No, there will be no one-day tickets available due to the high demand for tickets and limited gathering numbers. There will also be no day visitors in an attempt to keep the festival COVID safe as possible.

All tickets can be purchased here!

At this current time, we are busy confirming our 2021 venue application. As always the Plett Rage experience will be focussed around the Plettenberg Bay Main Beach close to Beacon Isle Hotel and Moby’s.

Yes, in all likelihood, Bikini Beach will be the base of our daytime & nighttime experiences. We’ll be merging Bass Cabin & Bikini Beach’s stage into one, which is a defined night to day transition each day. 

 

The Plett Rage main stage, where most of our headliners and bands usually perform, will act as a more commercial 2nd stage for Bikini Beach, which transitions into a more commercial music experience at night compared to the Bass Cabin stage that would be set up for both weekends.

Strictly no under 18’s allowed. All attendees will be required to provide proof of identification upon collection of Plett Rage wristbands. ID’s, birth certificates, driver licenses and/or certified copies of these documents will be accepted. Unfortunately, regardless of whether or not your guardian(s) have permitted you, you will not be allowed to attend if you are underage.

Unlike previous years, due to the unique aspect of our Weekend experience, we do allow the re-selling of your Plett Rage ticket.Refunds: Please contact us at support@howler.co.za and cc hello@plettrage.co.za; cancellation and refund fees do apply.

Unlike previous years, due to the unique aspect of our Weekend experience, we do allow the transferring of Passports. Please log in to your Howler account to transfer your ticket or contact support@howler.co.za for assistance.

No and no one-day tickets are available to our festival grounds.

Your material wristband is clamped on with a metal ring, which shouldn’t be able to slip off. If it does fall off and you bring it to us along with your ID, we will replace it. If there is no sign of it, you will have to take proof of ID to the registration tables and pay R100 for a new one

Rage Travel is our trusted accommodation supplier. They’ll be able to ease the hassle of going through numerous accommodation options. Not only will they help you to find accommodation, but they will also even work to help you stay within your budget. Get booking: www.rage.travel

We suggest that you leave valuables at home where they are safe. Any professional photography gear will not be permitted on our grounds. Our dedicated media team will be capturing all of the special moments at the festival. If you’re an aspiring content creator, 19 or older, be sure to follow our social media and be on the lookout for our ‘Content Creator Search’.

Our Bikini Beach venue is surrounded by plenty of food stalls and restaurants, from the local Spur, to the local’s favourite coffee shop. The night-time festival provides a food court that makes use of the Howler cashless system, making it easy for you to grab a quick bite and relax.

We at Plett Rage do not tolerate drinking and driving. Upon arrival, we suggest that you park your car and use our trusted taxi services from the official Plett Rage transport pickup points. No parking or drop-offs are allowed at the night-time festival grounds.

All Weekend 1 and 2 Passport holders will automatically be upgraded to VIP Passport holders for the new festival experience. If you would like to downgrade your Passport you can do so, please see “5-Day Experience” of our FAQs for more info.

This year due to the festival being located on Central Beach, Plett Rage Passports will not cover transportation. The festival organisers will work with the local transport companies to ensure safe transport.

5-Day Experience (Updated Dates for 2021)

3rd to 7th Dec ‘21 (the last night is the 7th so we recommend you only checking out on the morning of the 8th).

A quick and easy answer is yes, now that restrictions have been lifted we’re able to cater for all your music needs. 

Our stages will focus on DJs and the second on live performers, bands & electronic producers.

We will be hosting two Bikini Beach stages, Main Stage and Bass Cabin. We are also working on collaborating with local bars & pubs for music take-overs, more on this if venue owners like what we have planned…

You are automatically upgraded to a VIP Passport, you can downgrade your Passport by emailing support@howler.co.za. The difference will be credited to your Howler cashless wristband which will be loaded upon wristband collection in Plettenberg Bay.

Yes, we are offering a 100% refund until Sunday 31 October 23:59. You can request a refund via your Howler profile or email support@howler.co.za with proof of your Weekend.

If you miss the deadline we will still honour a 50% refund in line with the self requested refund terms within the original 2021 refund terms accepted by you prior to purchasing a Passport.

Once all the required details have been confirmed by the support team, refunds can take up to 28 days to process and reflect in the bank account from which it was purchased. We cannot refund other accounts or EFT you. 

In short, yes, but we would like to advise all patrons to instead opt for one single weekend. Thus allowing the thousands of Matriculants also an opportunity to experience Plett Rage 2021. Except for the fact that you would have to purchase a Passport each weekend.

We would also like to encourage you to be responsible and prevent the spread of potential COVID infection by limiting your contact between the different weekender groups.

Change of date & the impact thereof

Although we will be working closely with Plett Tourism and accommodation suppliers, we ultimately don’t have the final say with a private institute, but please email us (hello@plettrage.co.za) the details of your accommodation, their contact details (contact person, email address and number) and your request (refund or change of date) and we will do our best to see how we can help.

Artist Questions

We have a hardworking team dedicated to booking & curating the best possible lineup for our Ragers. We feature the best artists that our country has to offer. We announce our artists in phases, starting early October.

Plett Rage has a lineup curated explicitly to the needs and current relevance of our Ragers. We do, however, open this platform up to many up-and-coming artists. These artists need to have a certain degree of experience before being accepted or considered a platform as big as Plett Rage. Our artist application and requirements are released in September. Get those EPK’s ready.

Artist announcements start in October, artists have not yet been booked & confirmed. For a better understanding of who you can expect this year please see the Double Weekend Questions’ “Which weekend should I attend?” question for a guide.

Vaccination & COVID Frequently Asked Questions

Yes. For 2021, all attendees will be required to show proof of their Government approved COVID-19 vaccine.

Pending regulations at the time, attendees may be required to present a negative COVID-19 PCR test certificate (at the cost of the attendee) prior to arrival at the festival. The PCR test result must not be older than 72 hours, counting from the time the test was taken until the arrival (Passport collection) at the festival.

If you contact us prior to coming to Plett Rage to let us know you have tested positive for COVID-19, a full refund less booking fees will be refunded – on presentation of your laboratory PCR certificate. Refunds can take up to 2 months to complete.

We would advise you to transfer (sell or give) your ticket to a friend provided they meet our terms and conditions to attend the festival.

Pending Government regulations at the time of the festival, attendees may be required to receive Rapid Antigen testing during the festival. All staff will be tested regularly. The tests will be at the cost of the festival organisers.

Yes. All attendees will be required to have a Rapid Antigen test at Plett Rage Passport collection and again when the festival organisers and health practitioners deem fit.

No, your rapid tests are included. Your Plett Rage Festival 2021 Passport includes all of your testings. Each Passport holder will have a minimum of 2 tests over the period at a value of R1000 and maximum of 4 tests at a value of R2000. You do not need to pay extra for this.

Registered nurses and medical practitioners.

If you test positive for COVID-19 at the festival, you will be required to self-isolate in line with Government regulations. You will not be able to attend any further Plett Rage events. You will also not receive a refund as per our terms and conditions.

You will be required to self-isolate in line with Government regulations. You will not be able to attend any further Plett Rage events. You will also not receive a refund as per our terms and conditions.

You will be required to self-isolate in line with Government regulations. You will not be able to attend any further Plett Rage events. You will also not receive a refund as per our terms and conditions.

 

Please notify us and our COVID-19 officials will advise you accordingly.

Prior to arrival at the festival, you will be required to provide a certificate proving that you have received your first dose of vaccination. You will also be required to present a negative COVID-19 test certificate. The PCR test result must not be older than 72 hours, counting from the time the test was taken until the arrival and Passport collection at the festival.

If you test positive on arrival or during the festival, it is then your responsibility to self-isolate in line with Government regulations. You will not be able to attend any further Rage Festival events. You will not receive a refund as per our terms and conditions.

If you have had COVID within 30 days of the festival and do not qualify for the vaccine you will be required to provide a dated, positive COVID-19 PCR test certificate and a letter from a health practitioner proving that you have recovered from COVID-19.

Refund Questions

Can I get a refund due to the change of plan by Plett Rage?

All Weekend 2 Passport holders will qualify for a full refund until Sunday 31 October 23:59. You can request a refund via your Howler profile or email support@howler.co.za with proof of your Weekend.

If you miss the deadline we will still honour a 50% refund in line with the self requested refund terms within the original 2021 refund terms accepted by you prior to purchasing a Passport.

All Passport holders still qualify for a 100% refund in case we are unable to host Plett Rage up until one month before the festival (3 November 2021).

 

What are the 2021 refund terms?

A refund can be requested provided the Rage Festival Passport has not been delivered or collected. Any refund will incur a cancellation charge depending on when the refund is requested.

You are entitled to cancel your Rage Festival Passport on the condition that the Rage Festival Passport has not yet been electronically delivered or collected. This cancellation may be made at any time prior to the day before the date of the event by sending a cancellation notice to support@howler.co.za whilst CC-ing hello@plettrage.co.za

 

Forced Cancelation:

In the event of organisers being forced to cancel the event due to COVID-19 Restrictions. The following cancellation charges apply in terms of group bookings mentioned in 3.15.6. Refunds are processed in the following terms, refunds do not include bookings & admin fees:

More than 30 days prior to the event

100% of original Passport/Ticket purchase price refunded.

Between 7 – 30 days prior to the event

50% of original Passport/Ticket purchase price refunded.

Less than seven days prior to the event

25% of original Passport/Ticket purchase price refunded.

The day of the event or during the event

Strictly no refunds.

After the event

Strictly no refunds.

All cancellations require a 30 day lead time.

 

Client Cancelation:

In the event of the client requesting a refund. The following cancellation charges apply in terms of group bookings mentioned in 3.15.6. Refunds are processed in the following terms, refunds do not include bookings & admin fees:

More than 30 days prior to the event

50% of original Passport/Ticket purchase price refunded.

Between 7 – 30 days prior to the event

25% of original Passport/Ticket purchase price refunded.

Less than seven days prior to the event

Strictly no refunds. 

After the event

Strictly no refunds.

All cancellations require a 30 day lead time.

 

COVID-19 Positive Cancelation:

In the event of the client requesting a refund due to contracting COVID-19 72-hours before arriving you will qualify for a refund. To qualify for a refund the client must provide a laboratory dated PCR certificate in which case you will receive a full refund less your booking fees.

 

​​Festival cancellation due to weather, force majeure, riots, act of terrorism, any other act of God or unforeseen disaster:

No refund on your Passport.

 

https://plett.ragefestival.com/terms/

2020 Passport Holder Questions

Yes, 2020 Passport holders can attend. All you have to do is make use of the email address you purchased your 2020 Passport with, log into Howler and purchase a Plett Rage 2021 Vaccination Pass.

Due to restrictions, only 300 are available. All those who do not attend in 2021 will be able to attend the next full-size festival which we hope will take place in 2022.

Passport holders who decided to hold onto their Passport and sell their ticket for a larger amount than the 2020 refund that we were able to offer will sell said ticket via the Howler platform as soon as larger gatherings are permitted. We hope that things might change, allowing that to happen this year; however, there is a possibility that this opportunity would only take place in 2022.

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